FAQs & Policies

GENERAL SHIPPING INFO

Orders are shipped out once a week. As a small team, we ship everything as quickly as we can.

We are not responsible for items that are lost or damaged after shipping. We cannot refund or replace items that are lost or damaged during transit. 

We reserve the right to cancel any orders that have not yet been fulfilled due to pricing errors or the misuse of coupon codes or any order that does not otherwise adhere to our policies.

Shipping costs are non-refundable.

RETURNS

We are happy to accept returns for items purchased online within 30 days of the original purchase. Items must be returned in their original condition and (preferably) original packaging. Returned items cannot be washed, worn, used, or altered in any way. We are not responsible for the cost of return shipping, except in any case where we are responsible for the cause of the return or exchange.

All music and media items, posters, digital downloads, sale, discounted and final sale items cannot be returned or exchanged. 

Please note: When packaging posters and vinyls, we are committed to sending them in pristine condition. Please be aware we DO NOT issue refunds or replacements for minor cosmetic damage, such as corner dings, bends, small rips, split inserts, and so on, caused when in transit. Vinyls and posters are packaged securely and carefully in custom crafted boxes, but in some cases, this type of wear is simply unavoidable during transit.

More information on making a return can be found in the “Returns & Exchanges” section below.

LIVE EVENT PURCHASES

All live event purchases are final.

CONTACT US

Please feel free to contact us with any questions or concerns.

Email us at info@ronpopemusic.com

If you contact us regarding an order through Facebook, Instagram or Twitter, you will be directed to email info@ronpopemusic.com.

Every email is handled in the order that it is received during office hours.

GENERAL FAQ

Can I make changes to my order?

Unfortunately, we are unable to make changes to an existing order once it has already been processed for shipment. This includes details such as billing information, item, size, or quantity. 

If an order has not yet been shipped, we may be able to process an address change or cancellation. Please reach out to us at the email listed above. 

All orders are subject to our return and exchange policies. An address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.

PRE-ORDERS

All pre-order products will display an estimated shipment date in the product description. This is generally accurate, but it will occasionally shift due to unexpected delays beyond our control.

The item I ordered is listed as PRE-ORDER. When will it arrive?

Pre-ordered items are not available to ship at the time of purchase. Any available estimated shipping dates will be noted in the product description of the item. 

Unless otherwise noted, any order that includes a PRE-ORDER item will not ship until all items are available. If you wish to receive your in stock items ASAP, we recommend placing a separate order for those items.

Shipping and delivery dates on these items are not guaranteed.

SHIPPING

When will my order ship?

Orders may be delayed due to the ever-changing situation with COVID-19. We ask for your understanding while we try to get orders out in a timely fashion while keeping our staff safe.

At this time most orders, excluding PRE-ORDER items, ship out once a week. Shipping and delivery dates are not guaranteed.

Do you ship internationally?

Yes! Depending on your country, international shipments may take in excess of 30 days to deliver. Tracking updates are limited on these shipments. In the event of extreme delays, it is best to contact your local postal service to determine if your package is being held during the customs clearance process. We cannot contact your local postal service for you. 

Shipping costs are non-refundable. Customers outside of the U.S. are responsible for any tax, duty or brokerage charges associated with shipping orders internationally. Customs fees are calculated based on the contents of each package. If an order arrives via multiple packages, customs fees will not increase but rather be collected upon import of each parcel.

If customs fees and charges are refused at the time of delivery, your order will be returned to us. Once we receive your package, we can refund you for your purchase. If you are unfamiliar with customs fees and charges, please contact your local postal or customs office for more information.

Will I receive tracking information?

Yes, you will receive a confirmation email with tracking info as soon as your package ships.

Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. This means we can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

PROBLEMS WITH ORDER

Can I make an exchange if I ordered the wrong size, color, or other variant of an item?

We cannot offer exchanges for either another size or style of product or any other item of equal value.

What do I do if I want to return something?

We can only accept returns and offer refunds for orders within 30 days of purchase. If it has been longer than 30 days, we are unable to process or provide refunds for the item(s).

Is there a return fee? 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.

What if an item arrives damaged? 

We are not responsible for damaged or lost items after shipping. We cannot refund or replace items that are lost or damaged during transit.

What if my item is defective? 

We are happy to send a replacement item (when stock permits) or issue a refund for any defective item. If you believe you have received a defective item, please contact us at the email listed above and include photos or videos to verify the damage.

What if my order is incorrect or missing an item(s)?

If you receive your order and find it is incorrect or that items are missing, please contact us at the email or phone number listed above. We will be happy to send the correct or missing items to you ASAP. If you received an incorrect item, we will also email or include a return label, so that you can return the incorrect item at no additional cost to you.